3 Challenges of OutsourcingFebruary 6, 2010
by Daryl James
While the recent technological revolution has made the global talent pool more accessible to outsourcing companies in the farthest reaches of the business world, the corporate convenience is not without its challenges. Here are a few to consider:
1. Calculated Risk. Considering that most outsourcing occurs online, across functional and geographical borders, the selection of each individual freelancer requires that your organization take a calculated risk on an unknown entity. While using services such as oDesk, with established feedback and activity monitoring systems, can help to reduce this risk, it remains a challenge nonetheless.
2. Out of Sight, Out of Mind. Because the freelance professionals complete their tasks away from your office and outside of the watchful eyes of project managers, there can be an out-of-sight, out-of-mind mentality that can potentially add stress to the project. However, a simple system of weekly checks and balances can help to eliminate this outsourcing challenge.
3. Say What? Communicating with your outsourcing partners is the most critical aspect of the entire process. From the outset, defining scope, outlining processes and sharing expectations require a two-way commitment to overcommunication. For the desired common end to be realized, both parties and systems must lead to the ultimate good of all involved.
What other challenges have you found in your outsourcing ventures?